may999's Privacy Policy
This policy clearly explains how we collect, use, and protect your personal information.
This Privacy Policy applies to may999's website https://may999.app and all related services. Reading this policy will help you understand how we manage your data.
By using the may999 platform, you are considered to have agreed to the data practices described in this policy. If you do not agree with the policy, please stop using our services. If you have any questions, contact [email protected].
1 Information We Collect
Information you provide directly
When you register an account, make a deposit, or request services, you provide the following information.
- Display name — the name you provide at registration
- Email address
- Phone number (for verification only)
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay)
- Bank account information (when making bank transfers)
Information collected automatically
When you browse the website, some technical information is collected automatically.
- IP address and connection data
- Browser type and version
- Gaming records (game history, wins and losses)
- Website access logs (log files)
- Data from cookies and similar tracking technologies
- OS information of the device used
2 How We Use Your Information
The information we collect is used only for the following purposes.
- Account Management: Opening, verifying and managing your account
- Service Delivery: Processing deposits and withdrawals, and recording gameplay data
- Compliance Checks: Fraud prevention and legally required KYC (Know Your Customer) verification
- Customer Support: Assisting with 24/7 Live Chat support and communications
- Platform Updates: Announcing service notifications and policy changes
- Responsible Gaming: Analysing playing patterns to maintain legal compliance
- Maintenance: Improving platform security and uptime
We will not sell, rent or trade your personal information to any third-party companies.
3 When We Share Your Information
The following explains when we may share information with third parties. We do not act outside these limits.
Service Contractors
Payment processors (such as KBZPay and Wave Money) and technical service providers receive only the data they need to provide their services. They must act according to our instructions and may not use the data for their own purposes.
Legal Requests
When disclosure is required by a court or a legally mandated obligation, we will comply with the law and provide as much protection as possible.
Fraud Prevention
When working with legally authorised oversight bodies for fraud prevention and anti-money laundering (AML) purposes, we share only the data that is necessary.
4 Cookies and Tracking Technologies
Our website uses cookies and similar technologies. The data collected through these is used for the following purposes—
- Essential Cookies: To keep the platform running properly — login sessions, platform security
- Analytics Cookies: To understand how users navigate the site — so we can improve the platform
- Preference Cookies: To remember your language choice and display settings
You can disable cookies through your browser settings, but please note that some services may no longer work properly as a result.
5 Data Security Measures
Technical Safeguards
- SSL/TLS Encryption — data is protected during transfer
- Servers storing personal information are secured
- Payment data is encrypted before being stored
- Regular security audits are carried out
Administrative Controls
- Access to data is strictly limited to authorised personnel
- Staff receive data privacy and security training
- In the event of a data breach, you will be notified as quickly as possible
- Data retention period limits are observed
Even with these measures in place, please understand that no online service can be guaranteed 100% secure. Keep your password strong and confidential, and do not share it with anyone.
6 Data Retention Period
We delete data when it is no longer needed for its intended purpose. However, there are cases where we are required to retain it for legal reasons—
- Account Data: Deleted within 5 years of the account closure date (unless legally required to keep it)
- Payment Records: May be retained for five to ten years to comply with financial regulations
- Communication Records: Kept for up to three years to improve our service
- Cookies Data: Between 30 days and 1 year — depending on the type of cookie
When the retention period is reached, data is deleted securely and irreversibly.
7 Your Privacy Rights
Every user of the may999 platform has the following rights regarding their personal data—
Right to Access
You can review any personal data we hold about you. We will respond to your request within 30 days.
Right to Correct
You can request corrections to data that is inaccurate or out of date. If the data is found to be incorrect, we will update it.
Right to Delete
You can request deletion of your personal data when there is no legal requirement to keep it. Legal and financial records may be subject to restrictions.
Right to Restrict Use
You can request restrictions on how and for what purpose your data is used. We will carry out the necessary checks and act accordingly.
Right to Data Portability
You can request a copy of the data we hold about you in a machine-readable format.
Right to Withdraw Consent
You can withdraw any consent you have given regarding the use of your data at any time. Only data processed after the withdrawal will continue to be handled.
To exercise any of the rights above, please send an email to [email protected]. We will act as quickly as possible.
8 Protection of Users Under 21
The may999 platform is for adults aged 21 and above only. We do not allow anyone under 21 to use our services.
- Age verification is carried out during registration
- If we find that a user is under 21, the account will be closed immediately
- We do not intentionally collect personal data from anyone under 21
- If a parent or guardian contacts us, the relevant data will be deleted
If you become aware that a child under 21 is using this platform, please notify us immediately at [email protected].
9 Policy Changes
We may update this Privacy Policy from time to time. When changes occur—
- The "Last Updated" date at the top of this page will be revised
- For significant changes, we will notify you at your registered email address
- Continued use of the platform after the announcement will be taken as acceptance of the updated policy
If you have any questions about this policy, you can contact us at any time via [email protected].
10 Contact Us
24/7 Live Chat
Log in to the may999 platform and reach us any time via Live Chat in Myanmar language. We are ready to handle personal data requests, objections, and questions.
Email Contact
To submit a request related to personal data — whether to access, correct, or delete it — please write to the address below—