Responsible Gaming at may999
Gaming should be fun. At may999, the health and financial wellbeing of every player comes first, and we follow a strict responsible gaming policy.
What Responsible Gaming Means
Responsible Gaming means every player keeps control of their gaming habits, so that playing stays enjoyable and does not negatively affect their life. may999 always encourages players to manage their budget and time with full awareness.
We believe gaming should be entertainment, not a way to earn income. Only play with money you can afford to lose — never use money you cannot afford to lose.
Important to Know
Keep these points in mind —
- There is always a risk of losing when you play
- Chasing losses increases the chance of losing even more
- It is best to set a budget before you start playing
- Never use money set aside for weddings, medical treatment, or your children
- If you cannot control the urge to play, seek help immediately
Protection Tools We Provide
may999 gives players tools to help them stay in control. You can request any of these tools via Live Chat or by contacting [email protected].
Deposit Limit
You can set a maximum amount you are allowed to deposit within a day, a week, or a month. The system will automatically block any deposit that would exceed the limit you set.
Time-Out
If you want to take an immediate break, you can pause your play for anywhere from 24 hours up to 3 months. During this period, you will not be able to play by any means.
Self-Exclusion
If you feel you have a gambling problem, you can block your account for 6 months, 1 year, or longer. This block cannot be undone.
View Betting History
You can view your full deposit, withdrawal, and betting history in your account. Knowing how much you are playing helps you stay in control.
24/7 Support
If you face any gambling-related issue, you can contact us anytime via Live Chat in Myanmar language. You can also email us at [email protected].
Family Protection
Parents and guardians can contact us directly to restrict family members' access to the platform. Child protection is our top priority.
Warning Signs
If you notice these signs that gambling may be becoming a problem, stop and reflect right away —
Feeling the urge to keep gambling to chase back money you have lost (nonstop chasing)
Spending more time and money gambling each day than you set out to
Borrowing money from family or friends to gamble
Trying to stop gambling but being unable to
Neglecting work, study, or time with family because of gambling
Feeling like you have to hide your gambling from family and friends
Feeling sad, angry, or distressed after gambling
Only feeling calm when gambling, and being unable to go without it
Do not hesitate to ask for help
If you are experiencing any of the signs above, contact may999 immediately via Live Chat. We are here to help in Myanmar language, 24 hours a day, 7 days a week. You can also request a Self-Exclusion or Time-Out.
How to Set Limits
Follow these steps to request a deposit limit or Time-Out —
Open Live Chat
Open the platform's Live Chat and let us know you are requesting a responsible gambling tool. You can do this in Myanmar language.
Tell Us What You Need
Choose a deposit limit, Time-Out, or Self-Exclusion, and let the support team know how long you need it for.
Receive Confirmation
Once the support agent has applied your request, a confirmation will be sent to you by email. The limit will take effect immediately or at the time you specified.
Contact Us by Email
If Live Chat is unavailable, you can email your username and request to [email protected]. We will process it as quickly as possible.
Healthy Gambling Tips
Follow these tips to keep gambling fun and stay in control —
- Set a budget before you play and stick to it
- If you lose, stop right away and avoid chasing your losses
- There is no such thing as a "lucky day" — luck does not follow a pattern
- Avoid gambling when you are in a bad mood or feeling down
- Set a time limit for your session and stick to it
- If you are no longer enjoying it, stop and spend time on another hobby
- Be aware of promotions in player-only circles that may pull you in
How to Manage Your Budget
Ask yourself these questions before you play —
- How much can I set aside for gambling this month?
- Where will I stand in life if I lose this money?
- Is gambling affecting my relationship with my family?
- Am I using money meant for living expenses to gamble?
If you answered "yes" to any of these questions, it is time to stop or set limits.
We are always here to help
you stay in control
True to may999's commitment that gambling should be fun — help is always available. Contact us right away for any gambling questions or to request limits.